Return & Exchange Policy

Return & Exchange Policy

PAYMENT

Riababy accepts Visa, Mastercard, PayPal, Afterpay & Zippay. All prices are quoted in Australian Dollars and include GST.

EXCHANGE

We accept change of mind items and will offer an exchange on any product or a store credit upon return of the item. The item must be unopened and unused in its original packaging and product must be returned within 28 days of receipt of your delivery or purchase. Please return the item together with your original invoice which came with the parcel. Please write down your return reason, if you’re looking at to exchange for something else, we will dispatch and provide you a new tracking number as soon as we receive your returned parcel (additional postage may accrue)

If you accidentally returned an item which was not purchased from us, you will be responsible to post it back to you. 

Please contact customer service for Return Authorisation Code before post a return at [email protected]

Large items, except in relation to incorrectly supplied goods or faulty where your statutory rights are unaffected, may not be able to be returned if they are unwanted. Please contact customer service to discuss.

REFUNDS

Riababy accepts returns of faulty items for an exchange, store credit or a refund. Riababy  reserves the right to decline an exchange or refund where a fault is caused by neglect or misuse.

STORE CREDIT

Your Riababy Credit,

  • will be activated straight away of issuing;
  • is valid for 12 months from date of creation;
  • is non-transferable and may not be returned or redeemed for cash; 
  • can be used to purchase Gift Vouchers.

CUSTOMER CARE

Email [email protected] or [email protected]